Guarantee Ts & Cs

Revision Date: 2024/11/27

Congratulations on the purchase of your new Chad-O-Chef appliance! These products are manufactured to ISO9001 quality standards and are certified to the relevant South African National Standard (SANS). You can expect to experience many years of trouble-free and efficient use. We are confident to guarantee our products and will happily support you our customer, lending sound support and service through your many years of product satisfaction.

What is included in your guarantee:

Chad-O-Engineering (Pty) Ltd (COC) Guarantees cover all braais manufactured by COC for the duration of 3 Years, and Fireplaces manufactured by COC for the duration of 2 years.  Other equipment supplied by Chad-O-Chef typically carry a guarantee of 1 year. Note that distributed products such as Al Fresco, Brabura and TGC all carry unique terms and conditions as defined by the Original Equipment Manufacturers.

The guarantee given by COC for Chad-O-Chef manufactured products covers the working components of the units as well as any defects caused in the manufacturing process. 

Any parts, new or reconditioned replaced in a Chad-O-Chef product carries a guarantee for a period of three months after the date of installation.

These Guarantee Ts & Cs are exclusive to customers residing in the RSA. 

What is not included in your guarantee:

This guarantee does not cover component malfunction when the product is not installed according to the manufacturer’s instructions and/or not installed by a certified gas installer or electrician (as applicable).

This guarantee will be void if the goods have been abused, modified, serviced, damaged, or operated contrary to the supplier’s instructions.

This guarantee does not cover component failure, aesthetic degradation or any other failure due to rust.  Although stainless steel is inherently corrosion resistant, this does not mean it is rust-proof. Environmental exposure, usage and maintenance factors impact the lifespan of the products. Regular maintenance can preserve the integrity of the aesthetic elements of the products.  For areas with higher atmospheric corrosion, our coastal grade stainless steel products offer the best results. To ensure that you make the most of your COC unit, read and follow the care and maintenance guidlines found in your instruction manual.

Please refer to our Sales & Returns policy to fully understand your rights as a consumer at COC

*add link

What do you need to do to maintain your guarantee?

  1. Gas appliances may only be installed by a Registered Gas Installer registered with the South African Qualification and Certification Committee for Gas (SAQCC Gas) for the applicable gas type. Registered Gas Installers can be found and verified on the LPGSA and SAQCC SAGA websites. Likewise, electrical appliances may only be installed by a qualified electrician.

    A valid Certificate/s of Compliance must be provided for guarantee purposes.
  2. The user must ensure that the installer has received, read and installed the appliance according to the instruction manual. Similarly, the user must use and maintain the product according to the instruction manual. Should anything in the instruction manual be unclear, ensure that you contact Chad-O-Chef for clarification.
    If you have lost or misplaced your instruction manual, you may find it on the website or contact us to request a copy.
  3. A valid invoice or proof of purchase must be provided. The guarantee period begins from the date of purchase.

Steps to action a guarantee:

  1. COC will require the following to best be able to assist you:

    1. Certificate of Compliance (applicable to gas products and electrical products).
    2. Invoice, or proof of purchase.
    3. Completed & Signed Checklist.
    4. Description of the problem, accompanied by detailed photos / videos.

    All the above should be sent to sales@chad-o-chef.co.za for the appropriate feedback and resolution.

Changes to terms:

We reserve the right to update these terms at any time. Changes will be effective upon posting on the website.

Contact Us:

For inquiries or assistance, contact us at:

Chad-O-Engineering (Pty) Ltd
229 Short Street, Muldersdrift, Gauteng, 1747
Email: marketing@chad-o-chef.co.za

Thank you for choosing Chad-O-Chef!