Chad-O-Chef Sales & Returns Policy
1. ORDERING
1.1. All transactions are subject to the terms and conditions of this document. These terms supersede any consumer terms and conditions except for the current Consumer Protection Act (CPA) as applicable. When a consumer enters into a transaction with Chad-O-Chef (the manufacturer), they agree to these terms and conditions.
1.2. It is the responsibility of the consumer to ensure that the appropriate goods and/or services have been specified and selected before concluding the transaction.
1.3. The manufacturer may impose a reasonable cancellation charge for goods ordered.
1.4. Should the manufacturer encounter any delays out of their control for the supply of goods or services, the consumer may be notified in a timely manner of the inconvenience. This situation will not constitute grounds for cancellation.
1.5. Any special-order goods will require a non-refundable 50% deposit if the order is cancelled by the consumer. The manufacturing of special-order goods will be at the sole discretion of the manufacturer.
2. PAYMENT
2.1. For COD transactions, an order will only be processed once the appropriate payment has been received.
2.2. The method of payment accepted will be at the discretion of the manufacturer.
2.3. The manufacturer reserves the right to take appropriate steps to recover outstanding funds.
3. DELIVERY / COLLECTION
3.1. Should the consumer not be available to receive delivered goods when communication of delivery has been accepted, all costs associated with additional delivery will for the consumer.
3.2. The consumer who takes delivery of large product/s will need to arrange additional assistance onsite for the offloading of the product.
3.3. When tendering delivery to a consumer, the service provider must, on request, allow the consumer a reasonable opportunity to examine those goods.
3.4. When the ordered parcel arrives at the consumers delivery location, the consumer or consumer’s representative (receiver) must inspect the parcel before signing for it. A signature indicates that the goods are received in good order.
3.5. Should the parcel be damaged in any way, the receiver will be responsible to endorse the waybill or delivery note with the following words:
– “Box Damaged, not Checked”
– “Box Damaged, Checked”
The manufacturer must be notified immediately as per the guidelines in section 5 of this document.
3.6. On acceptance of delivery / collection, all risk associated with damage or theft shall pass from the manufacturer to the receiver.
3.7. The manufacturer will supply goods ex-works for international distributors and consumers.
4. RETURNS
4.1. Products may be returned to the supplier (Any person who markets any goods or services) for a full refund, subject to 4.3. & 4.4. at the supplier’s risk and expense when:
a. a consumer has agreed to purchase goods solely on the basis of a description or sample, or both, provided by the supplier and the goods delivered to the consumer don’t in all material respects and characteristics correspond to that which an ordinary alert consumer would have been entitled to expect based on the description or on a reasonable examination of the sample, as the case may be*.
b. the goods were intended to satisfy a particular purpose (or application), previously communicated by the consumer to the supplier, and the goods have been found to be unsuitable for that particular purpose within 10 business days after delivery to the consumer.
4.2. Products can be returned to the supplier for a full refund, subject to 4.3. & 4.4. at the consumers risk and expense when:
the consumer has purchased a product out of direct marketing, and the consumer has rescinded that agreement in writing to the supplier during a cooling off period of 5 days after receiving the product, or if the product has not yet been received, 5 days after concluding the transaction. After which the supplier will return any payment received in terms of the transaction within 15 business days. If the goods were purchased online, the customer will have 7 days as per the above terms.
4.3. Upon return of goods, the supplier will refund the customer in full, less a reasonable amount for necessary restoration costs to render the goods fit for re-stocking, except when it was necessary to destroy packaging for the consumer to check the goods in section 4.1.
4.4. Sections 4.1. and 4.2. do not apply with respect to any goods if—
after having been supplied to the consumer, and the goods have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property.
*Note – Due to the nature of our manufacturing processes, some changes in appearance can be expected. This includes painted finishes and corten steel, and especially on outdoor products when the products will naturally weather.
5. GUARANTEE
5.1. Guarantee terms are available on the manufacturer’s website.
5.2. If a consumer suspects that a product from the supplier is damaged, they must follow the procedures outlined in 3.3 – 3.6.
a. If the parcel received has any damage, the receiver must notify the supplier immediately, and provide photo/video evidence of the:
– packaging (inner and outer)
– the damage
b. if it’s determined that the damage was not at the fault of the receiver, the supplier will arrange collection and replacement at no charge to the consumer.
5.3. If a consumer seeks to claim under guarantee (terms as per website), the supplier will require the following documentation before the process can be initiated:
– invoice
– Certificate of Conformity (COC) issued by a suitably Registered Gas Installer
– completed & signed relevant Checklist for Guarantees & Troubleshooting
5.4. Should the claim be found to be under guarantee, the supplier will without penalty repair the defective goods, subject to 5.5.
5.5. Any guarantee will be void if the goods have been abused, modified, serviced, damaged, or, operated or installed contrary to the supplier’s instructions.
last revision: 2024-October-01